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Exterior Shutters Warranty

Exclusions from limited warranty coverage

The following are excluded from coverage under this Limited Warranty:

A. Exposure to air pollutants and normal atmosphere conditions may cause all vinyl surfaces to gradually suffer an accumulation of surface dirt or stains. These are normal occurrences and are not covered under TWINS' Limited Warranty.

B. Any defect, malfunction or failure to perform which has occurred because of unreasonable use, improper application or failure to perform reasonable or necessary maintenance.

C. Any damage to the shutters or components of the shutters caused by settlement or structural defects of the building in which they are installed.

D. Any damage caused by wind, hail, lightning or other acts of God, intentional acts, accidents, negligence or exposure to harmful chemicals or pollutants.

E. Damage caused by improper handling or installing.

F. Any shutter which has been repaired or modified or attempted to have been repaired or modified by any person other than a duly authorized representative of TWINS SHUTTERS.

Effective date of limited warranty

This Limited Warranty will take effect from the date of certification by TWINS' Dealer/Distributor that the installation of the shutters has been completed at the premises identified in the warranty certificate. The certification of completion must be submitted to the TWINS no later than TEN (10) DAYS from the date of installation.


Maintenance & Cleaning

The surfaces of the TWINS SHUTTER, will over time collect a layer of surface dust. Normal dusting with a damp cloth will remove this accumulation of surface dust.

If you wish to do a more thorough cleaning of the shutters the following procedures should be followed. Vinyl - A mild solution of household liquid cleaner such as dishwashing detergent may be used. For stubborn stains, cleaner such as Fantastic or VIM may be used. Caution: Do not use harsh abrasives on vinyl.

Procedure and conditions of limited warranty remedy


In this event that TWINS' obligation under this Limited Warranty is sought, the Owner must notify the Dealer/Distributor in writing within thirty (30) days after the defect has first appeared. Such notification must contain the following:

a) Name and address of the Owner.

b) Date of installation.

c) A brief description of the defect for which warranty is requested.

Upon receipt of this information, the Dealer/Distributor will notify the Owner of his share of prorated costs (where such is applicable), in accordance with the Proration Schedule. No repair or replacement parts will be provided until TWINS Dealer/Distributor has received the Owner's payment for this share of the prorated costs. The Dealer/Distributor will provide repair or replacement parts to the owner upon receipt of the Owner's payment.

Probation Schedule


The percentage of warranty repair or replacement material costs to be shared by the Owner and TWINS, as stipulated on the face of this Limited Warranty Certificate as follows:


Lifetime Warranty on Shutter Frame & Shutter Panel


Shutter are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and fading of the shutters frame or panel members for a period of TWENTY-FIVE (25) YEARS from the date of installation.

This Limited Warranty on the Vinyl frame and Vinyl panel members shall remain in effect only if normal cleaning practices are followed periodically (see section of this Limited Warranty entitled "Maintenance Cleaning")

5 year warranty hardware

TWINS warrants that the hardware by having remain in good operational condition for a period of FIVE (5) YEARS from the date of installation.

General Conditions

This Limited Warranty must be validated by having the attached Registration Certificate completed by the contractor and the original Purchaser and received by TWINS SHUTTERS no later than thirty (30) days of the completed installation in order for the Property Owner to be entitled to this Limited Warranty.

The Limited Warranty stipulated in this document is the only warranty applicable to the TWINS SHUTTERS and is granted in Lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to TWINS SHUTTERS Limited Warranty.

Product use

This Limited Warranty applies only in respect of products used strictly for the purpose for which they were intended. NS

TWINS SHUTTERS liability is limited solely and exclusively to repair or replacement, at the option of TWINS and under no circumstances will TWINS be liable for incidental or consequential charges such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property or any other expense.


Replacement parts or repairs

TWINS reserves the right to discontinue or change any TWINS shutters as currently manufactured. If TWINS determines to make a replacement under the terms of this Limited Warranty and an exact replacement parts is not available, TWINS reserves the right to substitute a part or parts of equal quality at its sole period of the unexpected portion of the effective time period from the original date of installation.

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